Frequently Asked Questions
Do you have a physical store?
No, we only accept orders and payments online.
What payment options are available with Something Special For Me Fashions?
Something Special for Me Fashions accepts secure payments via PayPal, Visa and MasterCard
Return Policy & Exchange Policy:
- You may return unused, unworn, unwashed and must be received in new condition within 30 days from delivery.
- Jewelry, Swimsuit, lingerie cannot be returned or exchanged.
- The customer is responsible for the return shipping cost.
- Refunds will be issued back to the original form of payment that was used to place your order.
- We do not accept packages returned using C.0.D. service.
- If you have received a defective or damaged item, a wrong size or a wrong product please contact us immediately at firstname.lastname@example.org
What if my package was refused or was undeliverable?
- If your package was refused or undeliverable we can reship and you will be responsible for the new shipping costs depending on which new shipping method, you choose. If you would like to cancel an order that has been returned to us, you will be responsible for a $5 return shipping fee and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order.
- We reserve the right to void or refund a payment for any order at any time for any reason. Please contact us at email@example.com if you have any questions or concerns.
How long will it take to get my refund?
- The refund will be issued within 7 to 15 business days upon the receipt of the products and the condition of the items are verified.
How to return the order?
- If you wish to return an item(s) within 30 days, please contact us at firstname.lastname@example.org with your order number, product, your name and the reason for the return.
- Our Customer Service team will reply to your email within 24 to 48 business hours and provide you with a Return Merchandise Form (RMA) along with our return address.
- When you have returned an item (s), please send us return proof in the form of the tracking number and a valid return receipt at email@example.com
- Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 7 to 15 business days.
Note: Something Special For Me Fashions is not responsible for missing, damaged or packages lost in transit for returns.
Why can’t I receive emails from Something Special for Me Fashions?
Emails from Something Special for Me Fashions or SS4mefashions may be blocked from your mailbox or you may find them in your Spam or Junk mail, Also, please make sure you have registered with a valid email address.
After my payment, has cleared, how long do I wait until my order is sent out?
Our processing time is normally 1 to 5 business days depending on the item(s). This means that your item(s) will generally be sent out in 1 to 5 business days.
When will I receive my items after I place an order?
It depends on the shipping method. Delivery time varies from country to country.
How do I know if my items have been shipped or not?
When your order has shipped, we will send a notification to your email. The tracking information is available within a few days after dispatch and will be sent to your email.
How do I track my order?
Once we provide you with the tracking number, you will be able to check the item(s) delivery status online by accessing the website of the relevant delivery company.
How do I change my shipping address once my order is placed?
If you have entered the incorrect shipping address, please contact us immediately by submitting a ticket. Once your package is shipped out, we will not be able to edit the address. To ensure that your package is properly delivered, please make sure your address is entered correctly before submitting your order with all information pertaining to your address (apartment #, Building #, Suite# or room #)
I think my package was lost or stolen, what do I do now?
Something Special For Me Fashions, is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. Please contact our customer service team at firstname.lastname@example.org if you have any concerns with your package delivery.